Get A Replacement Car After An Accident
Maybe it wasn't your fault at all, so, why let the thought of unnecessary expenses worry you?
If you are not at fault and it is a multi-vehicle accident, you have the right to claim the costs involved for repairing of your vehicle and usage of replacement vehicle from the at-fault driver.
How It Works?
Step 1
Contact us via phone and provide us details of your vehicle accident.
Step 2
Our team delivers a like-for-like replacement vehicle once your application is approved.
Step 3
You continue to use the replacement vehicle till your vehicle is fully repaired.
Step 4
We invoice at-fault driver's insurer for loan car costs.
Accident Management And Replacement Vehicle
If you are involved in an accident which was not your fault you will be entitled to a replacement car which is a car of equal value, size and comfort. You will not be expected to make do with a basic ‘Class A’ courtesy car.
After the Accident will provide you with a like-for-like replacement vehicle from our own new and up-to-date fleet, which comprises of mainstream cars, prestige and commercial vehicles, taxis and motorbikes
Read MoreFrequently Asked Questions
What we do?
- Collect information and details of the accident
- Recovering your vehicle from the roadside
- Provide replacement vehicle as soon as possible
- Carry out a damage assessment on the vehicle
- Arrange repairs to be made through the garage/provider of your choice
How much does it cost?
There is no cost for our accident management services. We will recover all the cost from the insurer involved.
How do you know if you are eligible?
Simply fill in our eligibility questionnaire or call us at +61 02 8677 3320.
What to do if you are in an accident and it’s not your fault?
Collect the at-fault driver’s driving license number, car registration and insurance information. Contact us at +61 02 8677 3320.
What information you have to provide to get a replacement car?
- Car accident details
- Driving license number
- Car registration
- Insurance details
- At-fault party’s details: driving license number, car registration and insurance details
- Witness details (if applicable)
Can you hire a car if you are at-fault?
Yes, we at Swan Cars provide rental cars at competitive rates.
What will you have to pay?
The not-at-fault party will not be liable to pay the rental costs provided you assist us in recovery of those costs from the at-fault party or their insurer and otherwise act in accordance with the terms and conditions of our agreement. However, you may be required to pay the vehicle use costs like fuel, toll charges, any traffic or parking tickets, car wash, extra wear & tear or damage and administrative costs.
Are there any restrictions to book a car with Swan Cars?
The driver is required to hold a current and valid learner, provisional or full driving license. You will also be required to satisfy conditions of our agreement.
Who can drive the replacement vehicle?
Only you, or the person authorized by us in writing may drive our vehicle.
How can you contact Swan Cars?
You can contact us by phone on +61 02 8677 3320 or mail us at [email protected]. You can also visit our website and fill the online form and we will get in touch with you.
Contact
Our Address
P.O. Box 9332, Harris Park, NSW 2150
Email Us
Call Us
+61 02 8677 3320