Frequently Asked Questions
What we do?
- Collect information and details of the accident
- Recovering your vehicle from the roadside
- Provide replacement vehicle as soon as possible
- Carry out a damage assessment on the vehicle
- Arrange repairs to be made through the garage/provider of your choice
How much does it cost?
There is no cost for our accident management services. We will recover all the cost from the insurer involved.
How do you know if you are eligible?
Simply fill in our eligibility questionnaire or call us at +61 02 8677 3320.
What to do if you are in an accident and it’s not your fault?
Collect the at-fault driver’s driving license number, car registration and insurance information. Contact us at +61 02 8677 3320.
What information you have to provide to get a replacement car?
- Car accident details
- Driving license number
- Car registration
- Insurance details
- At-fault party’s details: driving license number, car registration and insurance details
- Witness details (if applicable)
Can you hire a car if you are at-fault?
Yes, we at Swan Cars provide rental cars at competitive rates.
What will you have to pay?
The not-at-fault party will not be liable to pay the rental costs provided you assist us in recovery of those costs from the at-fault party or their insurer and otherwise act in accordance with the terms and conditions of our agreement. However, you may be required to pay the vehicle use costs like fuel, toll charges, any traffic or parking tickets, car wash, extra wear & tear or damage and administrative costs.
Are there any restrictions to book a car with Swan Cars?
The driver is required to hold a current and valid learner, provisional or full driving license. You will also be required to satisfy conditions of our agreement.
Who can drive the replacement vehicle?
Only you, or the person authorized by us in writing may drive our vehicle.
Will you be required to share your credit card details?
We would need your credit card details in case we need to process charges.
How can you contact Swan Cars?
You can contact us by phone on +61 02 8677 3320 or mail us at [email protected]. You can also visit our website and fill the online form and we will get in touch with you.